ABSTRACT
Contemporary organizations are increasingly characterized by more flexible structures that make use of continuing or ad hoc workgroups for accomplishing goals (Peters & Waterman, 1982). A representative workgroup has fewer than 10 members, and works on their task for a period of weeks or months. Although the relationship between workgroup effectiveness and the overall productivity of the organization is complex, it is likely that what makes workgroups effective will contribute to overall organizational effectiveness. Thus, we feel that one promising strategy for exploring the relationship between information technology and the productivity of knowledge workers is to focus on factors that might enhance the effectiveness of workgroups.
