ABSTRACT
Listening is a critical part of the organizational communication process. The accurate perception and interpretation of messages is vital for effec tive organizational communication transactions to take place. To enhance our understanding of the role of listening in organizational communica tion, this chapter unfolds in the following manner. First, we examine the current status of organizational listening. Second, the four stages of listening-sensing, interpreting, evaluating, and responding-are ana lyzed. Third, active, passive, deliberative, and empathetic listening are addressed. Fourth, the special requirements of organizational listening are developed. Feedback constitutes the fifth issue. Finally, defensive and supportive climates are presented.
