ABSTRACT
Small groups and teams are the cornerstones of organized behavior, oper ate at all levels of an organization, and play a major role in informal and formal activities. Seventy-eight percent of all U.S. companies of 100 or more employees have employees working in teams. 'Teams are a favorite way to organize employees, to get work done, and to facilitate workplace learn ing" ("Industry Report," 1995). Increasingly, organizations are using groups to fuel improvements, develop new ideas, and motivate employees.
