ABSTRACT
Like the data in a telephone book, any tool for accessing and managing electronic resources (e-resources) is only as good as the content that goes into it. For e-resources, the content is stored in the knowledgebase. Poor data inside the knowledgebase ensures poor results for the user: it is a simple issue that is often overlooked. A quality knowledgebase is a dynamic, growing entity that is far more than just the output of a database or, worse, the compilation of a bunch of downloaded title lists.1
