ABSTRACT
This chapter is about movement. Although the change process, as I have said, is unpredictable in blueprint terms, there are key insights and ideas that enable us to understand complex processes better, and correspondingly to develop the mindset and instincts to take more effective action. Before getting to these new insights or lessons about complex change there are two additional powerful concepts that we need to add to our thinking-organizations as living systems, and the role of knowledge creation in innovation.
