ABSTRACT
In this chapter I describe a case study of an organization development intervention at a typical African school in Cape Town, South Africa. Action research is used as a methodology for change in the process. As background to this case study, information about the consulting agency — the Teacher Inservice Project — is given, as well as contextual background to apartheid (and post-apartheid) schooling in South Africa. The case study documents the process of meeting with members of the school community and assisting them in a process of identifying the concerns that lay beneath their appeal to develop a code of conduct. It is precisely in such a process (of penetrating beyond the symptoms of dysfunctionality) that action research can facilitate the deepening of understanding and the moving to action (and improvement).
