ABSTRACT
This chapter provides a detailed account of the provision of in-service training on IMPACT. The project is, among other things, a major supplier of INSET and INSET materials, and much of the work of those involved on IMPACT has been concerned with the production and maintenance of change. Ruth Merttens describes how the INSET on IMPACT developed from the informal, responsive and largely personal ways of working which characterized the contact with the first pilot schools, through to the largely devolved and more inspirational styles of meeting which have been a feature of setting up the IMPACT network. She develops a new and personal theory of inservice provision in which the dominant vocabulary of cause and effect, success and failure, is replaced by a more elusive imagery.
