ABSTRACT
As with Chapter 1, you should now complete the summary profile for this chapter. This will help you to get an overview of the course and give you something that you can think about or share with your colleagues. Remember that your initial three-point response (NO/?/YES) now needs to be translated into a seven-point scale (NO=1 or 2; ?=3, 4 or 5; YES=6 or 7).
