ABSTRACT

Straddled between the client and the contractor is the most important person of all, the customer. Offend the swimming pool customer, and he or she will stay away. Both the client and the contractor will have failed. The contractor will feel the effect first. Income will reduce. If the reduction is sufficient, the contract will become unprofitable and the contractor will go under. The client will be left with the unenviable task of finding another contractor to operate the site, pronto.