ABSTRACT

Teams are small groups of organizational members who possess complementary characteristics, share a common goal, and are mutually accountable for their performance (Katzenbach & Smith, 1993). Organizational teams range from intact work units, through cross-functional groups (e.g., project teams), to ad hoc aggregates (e.g., discussion groups in high-involvement organizations). The latter two typically have a focused purpose and shorter lifecycle than other organizational teams (e.g., self-managing teams), which span multiple tasks and persist over time (Arrow, McGrath, & Berdahl, 2000).