ABSTRACT

Operations Management in Context is a straightforward and accessible text which provides students with a good grounding in the theory and practice of operations management and its role within organisations.

The structure is clear and logical, leading the newcomer to the subject through the topics in a way to maximise comprehension, highlighting key issues and using case studies and examples from business to contextualise learning. Chapters are structured to enable incremental and progressive learning with a logical development of the content. Each chapter is linked and ends with a summary of the key points met in the text to aid revision. Exercises and self assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the book. The text is accompanied by a lecturer's supplement.

chapter 1|26 pages

The operations function

chapter 2|28 pages

The context of operations management

chapter 3|37 pages

Organization of the operations process

chapter 4|35 pages

Design and measurement of work

chapter 5|33 pages

Managing productivity at work

chapter 8|40 pages

Scheduling batch and flow processes

chapter 9|26 pages

Project planning and control

chapter 10|25 pages

Purchasing and supply chain management

chapter 11|43 pages

Quality management

chapter 12|13 pages

Strategic issues in operations management