ABSTRACT
It’s your first day as the new leader. The organization may be a global company, a
small business, a school, hospital or police force. Successful or in trouble. Yours may be a
familiar face or a new one from outside. Whatever the circumstances, people will be
watching you closely, and wondering what impact your promotion will have on them.
What changes are you likely to make? How will they fit in, if at all? Will they like the
changes? During this time you may be thinking: ‘What are we best at?’, ‘What are the
big opportunities?’, ‘How do we become a Committed Enterprise?’
