ABSTRACT
https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780240824062/d7601274-a638-4d96-b9a5-2cd360a8f4a4/content/ifig9_C.jpg" xmlns:xlink="https://www.w3.org/1999/xlink"/> “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
