ABSTRACT
CHAPTER 4 ADVISE AND CONSULT: CONTENTS, SCREENS AND ACTIVITIES
Key: Sections from the book are set in this colour Screens available online are set in this colour Online activity screens are set in this colour
Identify clients’ requirements
Introduction Drag Into correct group Identify what clients want Effective communication 2 Effective communication 1 Confi dentiality
Analyse the hair, skin and scalp
Introduction Equipment Hair structure and growth Hair and scalp conditions
Layers of a strand of hair Round the board Hair growth cycle Non-contagious - damaged cuticle Wordsearch Pityriasis capitis (dandruff) Checking the client visually - hair growth patterns
Seborrhoea Fragilitas crinium (split ends)
Lifestyle and head/face shapes Trichorrhexis nodosa Head/face shapes 1 Monilethrix Head/face shapes 2 Psoriasis Head/face shapes 3 Check It Five in a row Alopecia Tests - porosity Androgenic alopecia Elasticity test Diffuse alopecia Incompatibility test Alopecia areata Skin test Cicatrical alopecia Pre-perm test curl Check it Test cutting Sebaceous cyst Development test curl Warts Shoot the target Canities (grey hair) Strand test Contagious - folliculitis Contraindications Tinea capitis (ringworm of the scalp) Infections Impetigo Preventing infection Pediculosis capitis (head lice) Correct selection Scabies The salon Drag into correct group
Advise clients
Agreeing treatment Five in a row Advise clients on aftercare procedures and future salon services
Worksheet – identify what the client wants
Advise on equipment Worksheet – hair structure and growth Supplying client with information Worksheet – hair and scalp conditions Record keeping 1 Online multiple choice quiz Record keeping 2
Before starting any treatment all clients, new and existing, should have a meeting with the stylist to discuss what the client wants or needs. This is known as the consultation. It will require obtaining information from the client in order to carry out their wishes.
