ABSTRACT
When it has been recognized that a major business process requires radical reassessment, business process re-engineering or redesign (BPR) methods are appropriate. In their book ReEngineering the Corporation, Hammer and Champy talked about reinventing the nature of work, ‘starting again – reinventing our corporations from top to bottom’. BPR was launched on a wave of organizations needing to completely rethink how and why they do what they do in order to cope with the ever-changing world, particularly the development of technology-based solutions.
