ABSTRACT
In the past few years, higher education in many countries throughout the world has undergone dramatic and far-reaching change. Factors such as:
institutional mergers and amalgamations;
huge increases in enrolments and in class sizes;
reduced funding per student;
greater concentration on linkages with the world of work and responsiveness to the demands of industry and the professions;
dissatisfaction with progression rates, especially in higher degree studies;
more diverse and demanding student groups; and
increased pressures for institutions to submit themselves to public scrutiny and to account more carefully for the quality of their activities (and of their graduates);