ABSTRACT
For any Strategic Performance Management initiative to become successful, we need to create the appropriate environment and routines in our organizations. What we have to move away from is the command-and-control mentality, in which backward-looking, pseudo-relevant metrics are being used to reward or punish people. In the command-and-control model, measures are used to assess people’s performance and then make a judgement on whether they have achieved their targets or not. In an enabled learning environment, indicators are instead used to learn, challenge, and improve future performance. 1 This part of the book will outline how we can create an enabled learning environment, in which relevant performance indicators are collected and used as management information – management information that is then used by a broad spectrum of the organization’s staff to assess and challenge its defined strategy and, in general, to help staff make better management decisions.
