ABSTRACT
Don and Angela were first line managers in a woollen mill. One day all managers in the company were called to a briefing by the CEO. He announced that a major new Icelandic range was about to be introduced which would enable the company to recover its share of the international wool market. The new range would replace certain other product lines that were being discontinued, and he was sure that, in next three months, they would be re-hiring many of their former staff to handle the additional work load.
