ABSTRACT
Many organizations are ‘data rich’ but ‘information poor’. This is because the data is not easily accessible or in a form that is easily digested to impart real knowledge. This chapter is concerned with the impact on organizations of information technology (IT), in the form of groupware and specifically Lotus Notes, particularly with regard to how those organizations turn data into information and knowledge, how they have implemented software and how it has affected the way they work, their culture and the business itself.
