ABSTRACT

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

part |1 pages

Part I Frequently asked questions

chapter 2|3 pages

What is business process management?

chapter 5|5 pages

Who should be involved in BPM?

part |2 pages

Part II The framework

chapter 11|13 pages

Framework overview

chapter 12|9 pages

Guidelines on how to use the framework

chapter 13|14 pages

Organization strategy phase

chapter 14|21 pages

Process architecture phase

chapter 15|26 pages

Launch pad phase

chapter 16|20 pages

Understand phase

chapter 17|27 pages

Innovate phase

chapter 18|21 pages

People phase

chapter 19|17 pages

Develop phase

chapter 20|11 pages

Implement phase

chapter 21|14 pages

Realize value phase

chapter 22|16 pages

Sustainable performance phase

chapter 23|2 pages

Essentials introduction

chapter 24|21 pages

Project management

chapter 25|15 pages

People change management

chapter 26|15 pages

Leadership

part |1 pages

Part III BPM and the organization

chapter 27|17 pages

BPM maturity

chapter 28|13 pages

Embedding BPM within the organization