ABSTRACT

Humans are attracted to easy solutions to complex problems. In the busi­ ness world, we learn to solve problems quickly and move on fast. When we can’t get our work done quickly enough, we’ve discovered we can automate! In the office we’ve perfected this ability over the past 100 years to the point that we now automate almost everything in order to get more done faster – first letter-writing, then bookkeeping, reporting, inventory, sales and order pro­ cessing and, more recently, business workflow and document management. Thus, when confronted with productivity, efficiency and business control issues today, our first temptation is to buy an automated solution to our problem.