ABSTRACT
The purpose of the Understand phase (Figure 16.1) is for the project team members and the business to gain sufficient understanding of the current business processes to enable the Innovate phase to commence. This will include the collection of appropriate metrics to gain further understanding,
Realize value Sustai
nable perfor
mance
Innovate
Implement
Process architecture
Organization strategy
Launch pad
DevelopPeople
Figure 16.1 Understand phase.
