ABSTRACT
We have stressed in this book that a BPM project need not involve a tech nology solution in order to be successful, and in fact in Chapter 3 we argued that it is important to improve business processes before automating them. The Develop phase (Figure 19.1) therefore includes the steps necessary to
Understand
Innovate
Implement
Process architecture
Organization strategy
Launch pad
Sustain ablepe
rforma nce
Figure 19.1 Develop phase.
