ABSTRACT
Your organization promises delivery within one working day. What records would need to be kept to prove to a quality system auditor that your organization fulfils its delivery guarantee?
As a minimum the auditor would want to see copies of customers’ orders, documents relating to the despatch of products from your premises, and delivery notes, signed by the customer and noting the time of delivery. Auditors would also look for any correspondence relating to delivery issues, contracts with carrier companies and/or instructions to delivery staff.
