ABSTRACT
In the previous chapter we established the changing purpose of the office environ-
ment with the shift in emphasis from the traditional office, with individual workers
undertaking process work, to a more collaborative dynamic environment with people
interacting on an ad hoc basis. The space created in the office environment can have
a direct impact on the creativity, productivity and the health and wellbeing of its
occupants. Using the workspace to deliver an organization’s business objectives
raises the space planning process to a strategic level and is a good example of how
the CREAM strategic planning process can link directly to the corporate strategic
planning process.