ABSTRACT
This chapter is organized into two major sections, each focusing on a critical big-picture question facing job analysts: What should be rated in job analysis, and who should do the ratings? When addressing these questions, we cover a range of issues involved in collecting, linking, assessing, verifying, and applying occupational information. Currently, the field of job and occupational analysis (JOA) stands at a crossroads, and its future direction will in large part be determined by the best-practices decisions that are adopted with respect to identifying the appropriate levels of analysis for describing work and selecting the best sources and methods for collecting data describing job characteristics.
