ABSTRACT
This study examined the effects of process behavior feedback and goal setting for staff of a human service organization on those process behaviors and intended outcomes. The effects of outcome feedback and goal setting on outcomes intended and specific process behaviors were also studied. Process feedback was found to markedly increase the rate of process behavior but had no effect on intended outcomes. Outcome feedback had no effect on either intended outcomes or the related process behaviors. The implications of these results for the selection of appropriate targets for organizational interventions are discussed.
