ABSTRACT
At the start of this book we proposed that the development of ‘greener’ modes and systems of service provision depend upon new forms of interaction between utilities and users. In making this point, our intention was to deliberately reposition debates about the environmental restructuring of utility systems away from an approach rooted in the idea that socio-technical change can only be achieved through the transformation of individual consumer behaviour. Instead, we have argued for a conceptualization of infrastructural change as a systemic and collective process of reform involving both consumers and providers in the greening of provision and the co-management of demand.
