ABSTRACT

Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions.

The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.

part |25 pages

Theoretical Approaches to and Sociocultural Perspectives in Crisis Communication

part |20 pages

The Phases of Crisis Communication

part |79 pages

Case Studies

chapter |19 pages

Africa

chapter |15 pages

Egypt

Social Media Stoke a Political Revolution in Egypt

chapter |2 pages

Views From an Expert

chapter |8 pages

Kenya

Wooing Tourists Back after a Civil Strife: The Kenyan Example

chapter |1 pages

Views From an Expert

chapter |30 pages

Nigeria

Crisis in Nigeria's Banking and Financial Industry: Government Actions Reassure Skittish, Jittery Publics

chapter |2 pages

Views From an Expert

chapter |16 pages

South Africa

Hotspot: South Durban Basin, South Africa—The Engen Oil Refinery Explosion

chapter |1 pages

Views From an Expert

chapter |146 pages

Asia

chapter |18 pages

China

China's Sanlu's Infant Formula Proves Fatal

chapter |1 pages

Views From an Expert

chapter |17 pages

China and France

Olympic Torch Protests in France, Reactions in China: Carrefour Learns about International Crises

chapter |2 pages

Views From an Expert

chapter |23 pages

India

Corporate Fraud in India: Satyam in the Spotlight

chapter |2 pages

Views From an Expert

chapter |30 pages

Japan (Disaster)

A Triple Disaster in One Fell Swoop: Rethinking Crisis Communication in Japan after March 11

chapter |1 pages

Views From an Expert

chapter |24 pages

Japan (Toyota)

Delays, Denials, Recalls, and Apologies: Fixing the Dent in Toyota's Image

chapter |2 pages

Views From an Expert

chapter |22 pages

Thailand

“Bringing the Government Down”: Managing Thailand's Political Crisis

chapter |2 pages

Views From an Expert

chapter |15 pages

Australia

chapter |11 pages

Australia

Victoria Burning: Confronting the 2009 Catastrophic Bushfires in Australia

chapter |2 pages

Views From an Expert

chapter |87 pages

Europe

chapter |15 pages

England

“Climategate”: UK Climate Researchers' E-mails Cast Doubt on Scientific Support for Global Warming

chapter |2 pages

Views From an Expert

chapter |18 pages

Euro Zone

Eurovision 2010: A Security Breach Endangers Europe's Largest TV Show

chapter |1 pages

Views From an Expert

chapter |8 pages

France

An Exceptional Fraud at Société Générale

chapter |1 pages

Views From an Expert

chapter |19 pages

Germany

The Love Parade in Duisburg: Lessons from a Tragic Blame Game

chapter |2 pages

Views From an Expert

chapter |18 pages

Russia

Turnaround in Russia: Crisis Communication Campaign During the 2008 War in South Ossetia

chapter |1 pages

Views From an Expert

chapter |36 pages

The Middle East

chapter |18 pages

Iran

“Iran's Twitter Revolution” from a Publics 1 Relations Standpoint

chapter |2 pages

Views from an expert

chapter |40 pages

North America

chapter |17 pages

Mexico

Rosarito Beach: Mediated Reality and the Rebranding of a Mexican Border City

chapter |1 pages

Views From an Expert

chapter |2 pages

Views from an Expert

chapter |63 pages

South America

chapter |32 pages

Chile

The 2010 Chilean Mining Accident: The Triumph of Transparency and Calm Leadership

chapter |1 pages

Views From An Expert

chapter |26 pages

Colombia

“Nothing Will Be The Same; Everything Will Be Better”: Floods in Colombia's Atlántico State

chapter |2 pages

Views from an Expert

chapter |15 pages

Crisis and Kairos

Social Media Activists Exploit Timing to Support Anti-government Protests

chapter |2 pages

Views from an Expert

Richard Wells