ABSTRACT
Constructive communication does not develop in schools by chance. We can choose how we respond to conflict. We should not ignore feelings of harm.
This chapter covers:
Establishing constructive communication Resolving conflict Addressing harm Why shame matters Acknowledging and addressing moral inequalities Responding to harm, conflict and communication breakdown: which
should come first? What are your rules for? How effective are your rules and sanctions? Rule breaking and wrongdoing in a retributive culture Rule breaking and wrongdoing in a restorative culture Where do sanctions fit in?
