ABSTRACT
Business improvement evaluation is essentially an exercise in identifying the potential for performance improvement and considering the options for change towards that end. I strongly recommend the structured and systematic approach described by R. White and B. James:
An understanding of the potential for performance improvement will provide the following important measures which, in conjunction with the business objectives, give a basis for assessing the need for change and for testing the options for change:
The internal improvement baseline-A view of the extent to which performance could be improved without recourse to significant external support.
