ABSTRACT
PART A: OMBUDSMEN 814
Introduction 814
Commissioners for Administration in the United Kingdom 814
The Parliamentary Commissioner for Administration 815
The Complaints Procedure 817
The Problem of Accessibility and Public Awareness 822
Reform of the Office of Parliamentary Commissioner 828
Commissioners for Northern Ireland, Scotland and Wales 829
The Health Service Commissioners 829
Local Government Commissioners 831
The Information Commissioner 833
European Union Ombudsman 834
Summary 834
Further Reading for Ombudsmen 835
PART B: TRIBUNALS 836
Introduction 836
Reforming the System 838
Recent Reforms 839
Summary 846
Further Reading for Tribunals 847
