—Explain the Need for Making Improvement

This chapter describes how to make the need for improvements obvious, and how to cut through complacency so system stakeholders understand why it’s necessary to move in a new direction. The following are the topics that will be explored:

■ Recognizing the Need for Making Improvement ■ Why Complacency Is Such a Problem When Making Improvement ■ Sources of Complacency ■ Raising the Level of Awareness ■ Explain the Need for Making Improvement: How to Make It Happen ■ An Example of How It Was Done

The first move when trying to initiate improvement is getting others to recognize the need to make changes. Although there are many forces that can trigger awareness, the individuals impacted by change often remain complacent and unaware. Gaining their attention so behaviors and practices are interpreted in a new way should be part of an effective effort to manage system alterations.