ABSTRACT
Firmly anchoring change so that improvements are sustained is the last but most vital step in implementing a well-designed solution. The project team will need to document revised work processes. Measure and monitor both system and workgroup effectiveness to make sure improvements are performing as intended. The following concluding actions are addressed in this chapter:
■ Continue to Measure and Monitor Process Effectiveness ■ Continue to Monitor Workgroup Dynamics ■ Document Revised Process Activities to Maintain Gains ■ Wrapping Up and Bringing Things to a Close ■ Sustain Improvement: How to Make It Happen ■ An Example Illustrating the Importance of Sustaining Improvement
Although the ordeal of improving a system and related processes may appear to be successful, there are still some things that need to be done. The team will want to ensure that performance is meeting expectations, and that people are not reverting to old familiar patterns of behavior and work.
