ABSTRACT

What you really need to know about risk management, clinical governance, law and ethics… Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous approach but maintains the same light-hearted style with more detailed and definitive guidance. The format makes use of tips, warnings, tables, exercises and think boxes providing an informative, interesting and engaging read. All primary care staff including General Practitioners, managers, nurses, health visitors, administrative staff and receptionists will find this book invaluable.

chapter |4 pages

Introduction

part |2 pages

Risk management

chapter |3 pages

The duties of a general practitioner

chapter |5 pages

Professional indemnity requirements

chapter |5 pages

Handling complaints

chapter |5 pages

The General Medical Council

chapter |13 pages

Clinical negligence

chapter |4 pages

The telephone: getting wired

chapter |9 pages

Examining and treating the patient

chapter |7 pages

Cutting the risk out of surgery

chapter |9 pages

Dealing with difficult patients

chapter |7 pages

Consent

chapter |8 pages

Confidentiality

chapter |4 pages

Patient records and the law

chapter |7 pages

Medical records

chapter |3 pages

Personal relationships with patients

part |2 pages

Whistleblowing

chapter |3 pages

Chaperones

part |2 pages

Domiciliary visiting

chapter |3 pages

Locums and risk

chapter |5 pages

Managing patient expectations

chapter |13 pages

Risk and finance

chapter |4 pages

Getting to grips with communication

chapter |5 pages

Reviewing the practice

chapter |26 pages

Health and safety 1

chapter |6 pages

Health and safety 2

chapter |9 pages

Employment issues and risk

chapter |9 pages

Risk and the media

chapter |8 pages

Clinical governance

chapter |9 pages

Annex - stop press!