ABSTRACT

Recently a revolution has taken place in organizations around the world to transform their performance management systems from burdensome chores into a valuable business practices. Many high-profile companies have announced they are getting rid of the dreaded performance reviews and replacing them with ongoing coaching and feedback. Although these cases are inspiring other organizations to contemplate change, many are left with more questions than answers.

While many fads and quick fixes have been proposed to answer these questions, little research exists to support them. This book provides a practical and evidence-based guide for building a performance management approach that actually improves performance. It cuts through the hype and gives actionable advice, useful tools, and real-world examples for organizations to build the business case for change, plan the transformation, design the new system, and implement the change effectively. Featuring research findings as well as concrete strategies from organizations that have proven successful, this book provides a roadmap for meaningful change. It will be of interest to professionals and scholars interested in evidence-based performance management and the challenges facing organizations.

part I|50 pages

Laying the Foundation for Change

chapter 1|14 pages

The Case for Change

chapter 2|20 pages

What to Change

chapter 3|14 pages

A Roadmap for Transformation

part II|112 pages

Creating a Performance Management Approach That Drives Performance

chapter 5|18 pages

Inspire Action and Direct Energy

chapter 6|23 pages

Measure and Evaluate Performance

chapter 8|20 pages

Make Smart Talent Decisions

chapter 9|16 pages

Address Poor Performance Head-On

part III|37 pages

Sustaining the Change

chapter 10|11 pages

The Holy Grail of Behavior Change

chapter 12|11 pages

The Path Forward