ABSTRACT

The marketing landscape has changed dramatically in recent years, especially for tourism and hospitality practitioners. Marketing for these industries is now a multi-dimensional, collaborative venture driven by technological change and the growing demand for authentic co-created experiences.

Marketing for Tourism and Hospitality provides students with a contemporary, accessible and useful resource as they prepare to encounter the complexities and challenges of tourism and hospitality marketing globally. A clear articulation of the changing landscape, a comprehensive introduction to the three underpinning themes of collaboration, technology and experiences, and a plentiful supply of international case material provide students with an enjoyable and digestible resource that is both academically rigorous and practice-oriented, helping them prepare for day-to-day problems in the dynamic world of marketing.

This contemporary, challenging and highly applied text is an indispensable resource for all students of tourism and hospitality degree programmes.

chapter |4 pages

Major case study

21Search engine optimization

chapter 2|24 pages

The need for change

The dynamics of the global tourism and hospitality environment

chapter |4 pages

Major case study

Tourism in Brazil: developing tourism in a turbulent environment

chapter 3|22 pages

Collaboration, technology, and experiences

Drivers for change in the marketing of tourism and hospitality

chapter |4 pages

Major case study

Technology in Hilton Worldwide

chapter 4|18 pages

Collaboration marketing

79Partnerships, networks, and relationships

chapter |4 pages

Major case study

Star airline alliance

chapter 5|22 pages

Technology and marketing

101Social media and beyond

chapter |4 pages

Major case study

Social media and its impact on changing travel/consumption patterns

chapter 6|22 pages

Experiential marketing

127A question of co-creation

chapter |4 pages

Major case study

LUX hotels

chapter |4 pages

Major case study

175Amadeus segmentation

chapter 8|26 pages

Service characteristics and processes

chapter |4 pages

Major case study

Comparing service provision of low-cost carriers (LCC) and a regular airline

chapter 9|24 pages

Looking beyond quality

chapter |6 pages

Major case study

Satisfaction and dissatisfaction with Reunion Island and the Dominican Republic

chapter 10|24 pages

Delving deep into the experience

chapter |4 pages

Major case study

263Visit your destination

chapter 11|26 pages

Consumer intelligence searching

267Emerging tools, methodologies, and techniques

chapter |4 pages

Major case study

Individual research project

chapter 12|20 pages

Marketing strategy

chapter |4 pages

Major case study

The strategy of Succès Voyage

chapter |6 pages

Major case study

Guiding the “coming to life” of Destination Canada’s brand identity through market research

chapter 14|24 pages

International marketing strategy

chapter |8 pages

Major case study

Tunisia – international tourism strategy: focusing on tourist experience, digital media and social networks

chapter 15|26 pages

Marketing destinations

chapter |4 pages

Major case study

Innovation in marketing the Wild Atlantic Way

chapter |6 pages

Major case study

LUX*

chapter 17|28 pages

Pricing and revenue management

chapter |4 pages

Major case study

SMART pricing: the demand-based pricing solution by Accor Hotels

chapter 18|22 pages

Image and branding

chapter |4 pages

Major case study

Employee branding at Southwest Airlines

chapter 19|20 pages

Customer relationship management

Loyalty and social networks

chapter |4 pages

Major case study

Sodexo: development of a new customer relationship management (CRM) program for B2B activities

chapter 20|20 pages

Channels of distribution

chapter |4 pages

Major case study

The evolution of distribution channels in travel and TripAdvisor

chapter |2 pages

Major case study

Technological communication during natural disasters