ABSTRACT

This book introduces students to business process management, an approach that aims to align the organization’s business processes with the demands of the marketplace. Processes serve as a coordination mechanism, and the aim of business process management is to improve the organization’s effectiveness and efficiency in adapting to change, and maintaining competitive advantage.

In Business Process Management, Kumar argues for the value of looking at businesses as a collection of processes that cut across departments, and for breaking down functional silos. The book provides an overview of the basic concepts in this field before moving on to more advanced topics such as process verification, flexible processes, process security and evaluation, resource assignment, and social networks. The book concludes with an examination of the future directions of the discipline.

Blending a strong grounding in current research with a focus on concepts and tools, Business Process Management is an accessible textbook full of practical examples and cases that will appeal to upper level students.

chapter 1|11 pages

Evolution of Process Thinking

chapter 2|28 pages

How to Model a Process

chapter 3|23 pages

Data and Resource Modeling

chapter 4|23 pages

Data-Centric Business Process Modeling

chapter 5|21 pages

Modeling for Variation and Flexibility

Dealing with Change

chapter 6|25 pages

Verification of Business Processes

chapter 7|25 pages

Process Evaluation

chapter 8|25 pages

Business Process Security

chapter 9|24 pages

Real-Time and Temporal Processes

chapter 10|25 pages

Social BPM

chapter 11|27 pages

Process Analytics

chapter 12|9 pages

Future Directions