ABSTRACT

Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost, and convenience. Now, it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world?

In a cool, readable style Harnessing Digital Disruption: How Companies Win with Design Thinking, Agile, and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format, the book demonstrates how to harness the power of digital technology, methods and thinking on the path to revival and prosperity. It illustrates the situations, characters, and blockers you’ll likely face as you progress through your journey.

The setting is Singapore and the heady world of international banking, but the prescription, methods and lessons apply equally to manufacturers, utilities, hospitals, insurers, and government agencies. You will learn how to:


· Develop your Digital Transformation strategy and Innovation Portfolio
· Reform customer journeys, launch new digital offerings, and validate new beta businesses
· Develop senior leader digital literacy, and understanding of growth leadership
· De-risk your journey using a proven overall approach based on proven principles
· Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process

chapter Chapter 1|16 pages

The Elephant and the Greyhounds

Asia Pacific Bank is slow, unreliable, and expensive …

chapter Chapter 2|16 pages

Mapping Client Journeys to Grasp the Real Situation

Learning to think ‘outside-in’

chapter Chapter 3|18 pages

Understanding Our Blockers

Problems are gold

chapter Chapter 4|19 pages

Finding True North with Our Digital Strategy Compass

What’s our aspiration and winning logic?

chapter Chapter 5|15 pages

Fostering Innovation in a Risk-Averse Culture

What’s the journey like and where do we start?

chapter Chapter 6|15 pages

Embracing New Ways of Working

Hackers, Hipsters and Hustlers working together – setting up Asia Pacific Bank’s innovation platform

chapter Chapter 7|23 pages

Launching Our First Wave Innovation Projects

Core business improvement: Bringing tech and operations together

chapter Chapter 8|20 pages

Launching Our Second Wave Innovation Projects

End-to-end flow and a commercial pilot. Can we create entirely new digital products?

chapter Chapter 9|12 pages

Year-End Review at Asia Pacific Bank

The empire strikes back

chapter Chapter 10|24 pages

How Do We Accelerate Our Digital Transformation?

Everybody wants to go to heaven, but nobody wants to die

chapter Chapter 11|18 pages

New Digital Ventures

What have we achieved, what have we learned, and what’s next?