ABSTRACT

The field of human services is filled with clinicians turned managers. Many of these managers have not studied business and lack leadership and management experience. Bringing Micro to the Macro: Adapting Clinical Interventions for Supervision and Management shows social workers and other human service professionals how to adapt their clinical and direct practice skills to be effective supervisors and managers.

The book demonstrates the parallels between the micro process of client work and the macro process of staff supervision and management. It also shows managers how to properly adapt and employ their micro practice skills to engage, motivate, and guide their staff to achieve maximum impact and productivity. The first four parts are based on the four phases of service delivery in social work: Engagement, Assessment, Intervention, and Evaluation and Termination. The book concludes with a part on Self-Care, as this is important if you want to have longevity in this field.

Bringing Micro to the Macro is a user-friendly book that can be a tool that new supervisors or managers in social work and human services can reach for when they wonder how to work with staff instead of clients.

chapter |1 pages

Introduction

part One|25 pages

Engagement

chapter 1|8 pages

Establishing a Working Alliance

chapter 2|7 pages

Setting Expectations

chapter 3|8 pages

Orienting and Onboarding

part Two|24 pages

Assessment

chapter 4|6 pages

Observation

chapter 5|7 pages

Interviewing

chapter 6|9 pages

Assessment Tools

part Three|27 pages

Intervention

chapter 7|8 pages

Crisis Management

chapter 8|8 pages

Resistance to Change

chapter 9|9 pages

Performance Issues

part Four|28 pages

Evaluation & Termination

chapter 10|9 pages

Staff Development

chapter 11|9 pages

Periodic Review and Performance Monitoring

chapter 12|8 pages

Termination

part Five|27 pages

Self-Care

chapter 13|9 pages

Boundaries

chapter 15|7 pages

Work-Life Balance