ABSTRACT

Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does

part |2 pages

PART I: Telecommunications Systems

chapter 1|18 pages

- The Telephone

chapter 3|16 pages

- Purchasing a PBX

chapter 5|20 pages

- Voice Mail and Automated Attendant

part |2 pages

PART II: Telecommunications Convergence

chapter 7|32 pages

- Convergence of Voice and Data

chapter 8|10 pages

- Interactive Voice Response Systems

chapter 9|24 pages

- Fax Servers

part |2 pages

PART III: Telecommunications Transmission and Outside Lines

chapter 10|28 pages

- Outside Lines

chapter 11|12 pages

- Transmission

chapter 12|24 pages

- Cable

part |2 pages

PART IV: Telecommunications Industry