ABSTRACT

This book is aimed at employers, managers and professional and administrative staff in the health care services. GP practices, home visits and the hospital are all covered. Despite growing evidence of violence against health care workers, some employers have been slow to acknowledge the risks faced in both primary and secondary health care settings. Personal Safety for Health Care Workers provides the tools to investigate the risks involved and to develop policy and practice to ensure staff safety. It also deals with the vexed question of under-reporting. Part I deals with the respective roles and responsibilities of employers and employees and offers guidance on developing a workplace personal safety policy. Workplace design and management are addressed and guidelines provided for health care workers when away from their normal work base. Part 2 gives detailed guidelines for use by individual workers in a variety of work situations. Part 3 considers training issues and contains a number of sample training programmes with handouts. The message of this book is that prevention is better than cure - proper attention to risk can reduce both the incidence of aggression and its development into violent acts. The aim is to achieve the dual effect of protecting health care workers, and also of providing services in a more sensitive way. Good practice implies a responsibility to ensure that health care can be delivered in conditions of safety for staff and patients alike.

chapter |4 pages

Introduction

part |2 pages

Part 1 – Background

chapter 1|4 pages

Violence at work

chapter 2|8 pages

The risks in perspective

chapter 3|6 pages

Violence against health care workers

chapter 4|4 pages

Defining violence and aggression

chapter 5|8 pages

Employer and employee roles

chapter 6|14 pages

Safety in the health care setting

chapter 7|8 pages

Developing a policy

chapter 8|4 pages

Implementing a policy

chapter 9|6 pages

Reporting violent incidents

chapter 10|12 pages

The workplace

chapter 11|4 pages

Nursing homes and day care settings

chapter 12|8 pages

Away from the workplace

chapter 13|8 pages

After-care – help and support

part |2 pages

Part 2 – Guidelines for health care workers

chapter 14|10 pages

Interviewing techniques

chapter 15|10 pages

Non-verbal communication

chapter 16|12 pages

Coping with violence

chapter 17|14 pages

Developing assertiveness

chapter 18|8 pages

Travel guidelines