ABSTRACT

When this book was first published in 1973 there had been little study of the relationships between the organizational structures of public bodies and their use of information technology. This volume was therefore one of the first to describe how such strcures determine computer use, and how technology in turn influence the services provided. It also discusses the changes that computerization brought about in staffing structures and in the role of the specialist, analyses the ways in which they have modified human resource policies and practices and surveys signifcant trends in the employment and career development of IT staff.

part I|39 pages

The Public Services and Computer Applications

chapter 1|10 pages

The Public Services

chapter 2|11 pages

Computers: Their Nature and Uses

chapter 3|16 pages

Changes In The Provision Of Services

part II|49 pages

Computers and Organization

chapter 5|18 pages

How Computer Use Affects Organization

chapter 6|14 pages

The Allocation Of Responsibility

part III|52 pages

Computers and Management

part IV|53 pages

Computers and Staffing

chapter 10|11 pages

Changes in Staff Structures

chapter 12|11 pages

Staff Policies and Practices

chapter 13|19 pages

Staffing of Computer Sections

part |23 pages

Conclusions

chapter 14|21 pages

Consequences so Far and to Come