ABSTRACT

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society.

 

"Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

part 1|60 pages

Co-Production and Co-Creation

chapter 1|6 pages

Co-Creation and Co-Production in Public Services

Urgent Issues in Practice and Research
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chapter 3|9 pages

Co-Production and the Co-Creation of Value in Public Services

A Perspective from Service Management 1
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chapter 4.1|3 pages

Case Study—Co-Production of Care Services

Co-opting Citizens in the Reform Agenda
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part 2|87 pages

Influences on the Process of Co-Production and Co-Creation

chapter 7|14 pages

Unravelling the Co-Producers

Who are They and What Motivations do They Have?
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chapter 8.1|3 pages

Case Study—Mediation Service

Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators
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chapter 9.1|3 pages

Case Study—Leading Co-Production

The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme
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chapter 9.2|3 pages

Case Study—Enhancing Co-Creation Through Linking Leadership

The Danish ‘Zebra City’ Project
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part 3|80 pages

Co-Production and Co-Creation in Different Domains

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chapter 13.1|3 pages

Case Study—Partners for Possibility

Co-Production of Education
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chapter 14.1|4 pages

Case Study—Balade Verte et Bleue and Ilôt d’eau

Co-Creation and Co-Production for the Environment
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chapter 16.1|3 pages

Case Study—The Blue and You Police-Community Forum

Co-Production of a Community Conversation
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part 4|65 pages

The Effects of Co-Production and Co-Creation

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chapter 17.1|3 pages

Case Study—Co-Creation and Empowerment

The Case of DR Congo in Agricultural and Rural Sector
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chapter 18|9 pages

Democratic Co-Production

Concepts and Determinants
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chapter 18.1|3 pages

Case Study—Co-Production of New Immigrant Services in Hong Kong

Facilitating the Integration of New Immigrants into Community
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chapter 18.2|3 pages

Case Study—The Rabot Neighbourhood

Co-Production in Community Development
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chapter 20.1|3 pages

Case Study—Amadiba Adventures

Co-Creating Community-Based Tourism
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part 5|6 pages

Concluding Chapter

chapter 22|4 pages

How to Encourage Co-Creation and Co-Production

Some Recommendations
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