ABSTRACT
This title was first published in 2001. Enhancing the quality of health services remains a key challenge for all health systems, whatever their stage of development. This collection of leading-edge research from Europe and America explores both quantitative and qualitative approaches to identifying and remedying deficiencies in health care.
TABLE OF CONTENTS
section Section One|26 pages
System Issues
chapter Chapter Two|10 pages
Process Innovation in Health Care: A New Model for the New Knowledge Economy
section Section Two|77 pages
Bringing about Quality Improvement
chapter Chapter Three|8 pages
Challenges on the Road to Clinical Governance: The United Kingdom’s Strategy for Health Care Quality Improvement
chapter Chapter Four|7 pages
Health Reforms and Quality of Care: Lessons Learnt from Ghana and Central America
chapter Chapter Five|14 pages
Life Cycles in Vivo: Views from the Front Line in the Implementation of a Performance Management System
chapter Chapter Six|21 pages
Benchmarking Bed Management: the State of the Art? An Exploration of Best Practice in Bed Management
chapter Chapter Seven|12 pages
Quality of Care: Should we Legislate or Educate? The Nursing Home Scenario as a Case Study
chapter Chapter Eight|13 pages
Transformational Change in Health Care Quality: Systemic Reorientation – Not Magic Bullets
section Section Three|65 pages
Variations in Health Care
chapter Chapter Nine|11 pages
Variance in Practice Emergency Medical Admission Rates: Is it Due to Patients, Doctors or Society?
chapter Chapter Ten|26 pages
Variations in General Practitioner Referral Rates: Are there Lessons in the Literature?
chapter Chapter Twelve|12 pages
On the Limitations and Pitfalls of Performance Measurement Systems in Health Care
section Section Four|42 pages
Incorporating User Views
chapter Chapter Thirteen|11 pages
What do Older People Expect from Health and Social Care in the Community?
chapter Chapter Fourteen|14 pages
Serving all the Community? The Views and Preferences of Lesbian and Gay Consumers of Health Care
chapter Chapter Fifteen|15 pages
Strategic Health Care Policy and Development for Maori, the Indigenous People of New Zealand
section Section Five|14 pages
Choice
