ABSTRACT

Social media has ushered in a new era of communication between organizations and key stakeholders. This text guides readers through a four-step process of developing a robust social media campaign. Covering the latest industry standards and best practices to engage digital audiences through social listening, strategic design, creative engagement and evaluation, each chapter also includes expert insights from social media professionals. Focusing on principles rather than a specific platform, this is a text dedicated to developing social media competency that can adapt to any organization or environment. 

chapter 1|22 pages

Social Influence

Understanding the Development, Value, and Role of Social Media for Organizations

chapter 2|30 pages

Step 1: Listening

Developing Research, Discovering Data, and Applying Meaning

chapter 3|35 pages

Step 2A: Strategic Design

Developing a Data-Informed Social Media Campaign

chapter 4|34 pages

Step 2B: Strategic Design

Designing Creative Engagement in Brand Communities

chapter 5|24 pages

Step 3: Implementation and Monitoring

Joining Conversations and Creating Purposeful Interaction

chapter 6|32 pages

Step 4: Evaluation

Showcasing Success and Growth Opportunities