ABSTRACT
Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.
This book was originally published as a special issue of the Journal of Access Services.
TABLE OF CONTENTS
part 1|92 pages
Evolving Libraries
chapter 5|9 pages
An Evaluation of Selected ASERL Web Pages
“Best Practices” for Serving Distance Learners
part 2|66 pages
Staff Development
chapter 11|9 pages
Retraining is Draining
Motivating Student Employees to High Performance and Longevity
part 3|37 pages
Collection Maintenance
part 4|46 pages
Equipment Circulation
chapter 22|11 pages
Beyond “Classroom” Technology
The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks
part 5|51 pages
Course Reserves & Copyright
chapter 24|8 pages
The Impossible Takes a Little Longer
Implementing a Copyright Policy for Electronic Reserves
chapter 26|19 pages
Tackling Copyright in the Digital Age
An Initiative of the University of Connecticut Libraries
part 6|77 pages
Interlibrary Loan & Document Delivery
chapter 29|11 pages
Books-on-Demand Pilot Program
An Innovative “Patron-centric” Approach to Enhance the Library Collection
chapter 30|14 pages
Having Java in the Library Doesn't Necessarily Require a Coffee Cart
Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University
chapter 31|12 pages
Bringing Delivery into the Fold
A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries
chapter 33|8 pages
Delivering Library Services to Users
A Case Study of the Sooner Xpress Service at the University of Oklahoma
chapter 34|8 pages
Document Delivery to a Cast of Thousands
Free Article Delivery Service at Indiana University
