ABSTRACT

To illustrate our second theme we have distinguished between boundary control functions and monitoring activities, and have discussed the various kinds of boundary transaction that have to be regulated. In particular, we have considered the control problems involved in the separation and coincidence of task-group, sentient-group, and organizational boundaries. We have tried to show that inadequate definition of task-system boundaries presents major difficulties in controlling sentient boundaries; and, conversely, that inadequate control of sentient boundaries can lead to the redefinition of tasks and of task systems. We have also tried to show that organizational boundaries that occur at points where there is no process discontinuity can lead only to ineffective boundary control; and, conversely, that points of process discontinuity without adequate regulation can lead to inefficiency or even chaos.