ABSTRACT
This chapter describes the participative Softmatch-method which uses, in a systematic way, customized simulation games to achieve successful business process-oriented enterprise transformation. The principles of the Softmatch-method and practical experiences in Finnish case companies are described, and results and experiences are discussed. The method is still in its development and testing phase; the final results and their evaluation will be available at a later stage.
The Softmatch-method is composed of the following interactive elements which involve different organization levels and functions: definition of the scope and objectives based on company strategy, simulation games, team and group work methods, project management methods and training. The participation of employees from the design of the new process to its implementation accomplishes high commitment throughout the whole transition.
Softmatch is being developed in an ongoing Finnish-Swiss Eureka research project with participants from Helsinki University of Technology IIA-Research Centre, consulting companies and industry.
