e-Tools and Organization Transformation Techniques for Collaborative Case Management
Best practices within the social service delivery field, and social work in particular, have moved to a holistic view of clients, their families, and their communities. Social workers have long been trained to work with clients and communities to change detrimental patterns and circumstances. However, most social workers leave their training to work in one of many distinct types of social service agencies, such as welfare, employment and training, or mental health. Each agency receives funding from different sources and each source brings restrictions and specific obligations for what a social worker may do with a client. Recent state and federal welfare and workforce development reforms provide social workers with an opportunity to influence agency leaders to take a more collaborative approach to managing the clients for whom they are responsible.